Take advantage of a group price rate exclusively for USPI network physicians
Managing your practice’s online reputation has never been easier…And for only $450 per year, per physician!
ONLINE REPUTATION MONITORING AND MANAGEMENT:
REQUEST REVIEWS TO INCREASE STAR RATINGS:
Getting started is quick and simple. After signing up, you will receive a welcome email from Reputation.com confirming your order with an invitation to join a live onboarding session that will cover:
FREQUENTLY ASKED QUESTIONS
The patient that once came from another physician referral source is now a healthcare consumer, shopping around for the right doctor and practice, just the way they would shop around for a car or new pair of running shoes. If your online reputation is not impressive, chances are the consumer will choose another practice. Statistics show that 92% of internet users read online reviews, and 89% of people say that online reviews influence their purchasing decisions – this is true for healthcare and physicians too!
Your online reputation is what “sells” your practice to the online consumer. 79% of consumers trust an online review as much as the word of mouth recommendation that comes from their closest friends. When patients leave your office, they go online and share their experience with the digital world. If their experience wasn’t good – either with you, nursing, or your front office staff – other potential patients are going to hear about it, and chances are a poor review will cost you patients.
Yes! Good reviews from patients will encourage other online consumers to make an appointment with your practice. More patients in your door means more revenue from the services and cases you perform. If they have a good experience, that one patient can affect many more. However, if you receive a less than-favorable review, it might cost you patients and revenue. A difference of one “star” in the average rating in a typical online business profile can lead to a 5-9% increase in revenue.
There is no way to guarantee all of your reviews will be positive. With Reputation.com, you can leverage the Request a Review email feature to drive more reviews to the popular rating and review sites, and more review volume can mean positive reviews. The goal is to bury any negative reviews under all the good reviews coming in.
No. However, all rating and review sites are different, and unless the review contains slander, threatening language, or profanity, the review cannot be removed. There are two things you can do to combat a poor review. First, respond in a timely manner. With Reputation.com you get real-time notifications delivered to your inbox, so you know right away if a patient posts a less than-favorable review. Second, address the review right away. A timely response to a negative review allows you to address the comment and express concern, direct the conversation outside the digital world by asking the patient to call your office to discuss further, and defuse the situation.
Rating and review sites can provide great insight into what your patients think about you and your practice. Reading what consumers post might tell you about something you were previously unaware of, such as a rude scheduler, too warm patient rooms, or perhaps one of your nurses goes above and beyond and deserves additional credit.